We understand for many of us, coronavirus is still a concern when securing your holiday. For our many 1000’s of repeat guests, you will know that we always treat customers fairly, and always will.
We all need something to look forward and what could be better than planning your West Cornwall holiday – today!
That’s why if you book a 2023 holiday with us we will automatically cover your 2023 Holiday with our Coronavirus Guarantee Cover. *must be requested at the time of booking.
If you can’t holiday with us due to a Coronavirus related issue, you can change the dates for another date* or obtain a refund.
The Holiday with Confidence guarantee applies if the Coronavirus outbreak results in:
You can book your holiday with confidence now and get your first-choice holiday dates and the best range of accommodation options with the peace of mind of knowing that your holiday is protected with our Holiday with Confidence Guarantee.
Please note all claims under the Holiday with Confidence guarantee need to be received 7 days before your intended arrival otherwise your booking will be subject to normal cancellation charges.
In order to process a claim under the plan we will require evidence by way of a screenshot with photographic id of a positive lateral flow or antigen test.
Whilst you are with us….
Please be assured that we have got everything in place for you to have an enjoyable – and safe – holiday in Cornwall. The safety of our guests and staff is our absolute number one priority.
You can rest assured and have the peace of mind that we’ve made many strict changes to the way we work in order to ensure everyone’s health and well being going forward.
We use the industry beating anti viral fogging technology and we have uplifted and enhanced all cleaning routines. Nothing else will do.
All holiday accommodation has the benefit of having it’s own front door, and that, together with the very low density of the Estate, and our reduced occupancy, this will enable all guests to easily socially distance and holiday with us.
You also have the protection of our holiday with Confidence Guarantee.
We’ve put in place new safety measures throughout the park including but not limited to:-
Stay safe and we look forward to welcoming you on park in the not too distant future!
*if the amended holiday is of a lower value then a refund will be issued. If the holiday is of a higher value, then the difference will be due 8 weeks prior to arrival. **in certain cases medical evidence will be asked for. ***because of the ongoing situation the Old Forge Bar and Indoor Swimming Pool may be closed/or have limited access during your stay if the companies considers it appropriate. We will always follow FULLY the advice of Hm Government.