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Coronoavirus: Latest Covid-19 information from Kenegie Manor

Updated 31st   March 2020

Please note we are currently experiencing a high volume of calls and messages and are looking after guests travelling on or before Saturday 11th April  2020  and  request if you are travelling outside of that period, you delay calling us   to give those customers a chance to get through.

OUR OFFICE IS OPEN MONDAY – FRIDAY 1000-1600HRS

Following the latest announcement and advice from the government relating to the Coronavirus, we have taken the decision to temporarily close our park to holidaymakers from Monday 23rd March until the 16th April when we will review.

We have taken this decision as a socially responsible holiday park operator to do our bit. Our sincere apologies for any disappointment this may cause.

However, we think we will all need a holiday so we would be delighted  to re-schedule your holiday for any arrival up to and including 30th April 2021 and arrange for a delicious cream tea to be waiting on your arrival when you make it to Cornwall,  or if you are unable to rearrange your break, we will offer you a full refund.

What do I need to do now ?

a) If you have booked directly with Kenegie Manor or on this website, please email us at reception@kenegie-manor.co.uk with the following information.

      1. Your name      2. Date of arrival     3. booking reference      4. The date you would like to rearrange to   (Easter Sunday 2021 is Sunday 04th April 2021)

We will then process your amendment as quickly as we can.

Please, please can you, put in the subject line :-  name, date of arrival and booking number.

We would  kindly ask that support the team and  you reschedule your booking for later in the year or next Easter (we will have a our  biggest  Easter egg hunt yet !), rather than cancelling and we look forward to welcoming you.

b) If you have booked via a third party provider you will need to contact them to rearrange your holiday and will be subject to their terms and conditions of booking.

 

Due to the high volume of calls to the office please  do not contact us if you are arriving after Saturday 11th   April 2020  as  we are contacting all guests in date of arrival order.

In line with Government advice we have made some necessary changes to the way we operate until 16th April 2020. At this time we have a very small team working to process cancellations and changes during the temporary closure period but as our team is reduced it will take us longer than normal to get back to our guests.

For this reason we have amended our telephone support opening hours to 10am to 4pm from Monday to Friday only (closed on Saturday and Sunday).

We are working through all bookings that are affected by the closure period  and are  making excellent progress. If you have not yet heard from us, you will do soon – you are not forgotton.

 

I am travelling after 16th April 2020 – 22nd May 2020 – what do I do ?

We have updated our  booking conditions and will be delighted to help you transfer your holiday, with no administration fees.

Customers can request a change to the start date of their booking by up to 12 months.

We will transfer your holiday to your preferred new date, subject to availability. (which is very limited now for September 2020, October 2020, March 2021 and April 2021)

This amendment will be made totally free of charge, so you have the peace of mind your holiday plans are sorted and taken care of for the future.

If your holiday costs less, then you will receive a refund of the difference.

Customers are kindly requested to contact us at least 48 hours before their scheduled arrival date.

Due to the volume of amendment requests, we would ask that you email us at reception@kenegie-manor.co.uk so we can action your amendment and take care of you.

 

OUR OFFICE IS OPEN  MONDAY – FRIDAY DAILY FROM 1000 – 1600HRS

We love you all, and want to be fair and spend as much time looking after you as we can.  We will get to you! 

We love all our guests and want to chat to you all however, there will be some delay in our response times to enquiries via our website.

We will keep up to date with everything in this webpage  and keep you informed but in the meantime; spring is here, let’s all  stay safe, stay indoors and protect the NHS !

 

Ready to book?

Call the holiday hotline free on 0800 043 6449