Frequently asked questions

Before you book your stay with us at Kenegie Manor, there may be some questions you would like answered. Here are just some of the most common questions we get asked about our holiday park – we hope you find the answers useful.

Q. Where is Kenegie Manor?
A. Kenegie Manor is just off the A30 outside the village of Gulval about a mile and a half from Penzance. It is within easy reach of local beaches and many other Cornish towns. Click here for more on our location.

Q. What is there to do there?
A. On the park we have tennis courts, and a putting lawn. In the clubhouse we have the Old Forge Bar, which serves food and drink and has its own take away service. And of course there is our heated swimming pool with children’s splash pool, sauna and hot tub and its own poolside coffee shop.

Q. When can we use the swimming pool?
A. The swimming pool is open during the day for you to use.  Opening times will vary so please check with reception for the latest times. All visitors are given safety information when they arrive. For safety reasons under 18’s and adult non-swimmers must always be accompanied by an adult swimmer in the pool complex. We always operate a complete safety first policy throughout the whole of Kenegie Manor.  At the current time the swimming pool is bookable from 8am on the day you wish to use the pool and all guests will be given a code on check-in.  It is not possible to pre-book the swimming pool before arrival. Certain facilities may be withdrawn or changed at any time.

 

Q. Do we need to bring bed linen and towels with us?
A. You do not need to bring any bed linen as your beds will be freshly made up ready for your arrival by our housekeeping team.  You will need to bring your own towels.  If you are bringing a cot or have hired one from us you will need to bring cot bedding with you.

Q. Are there facilities for washing clothes at Kenegie Manor?
A. Our launderette is open 24 hours. There are coin operated washing machines and tumble driers. All our units have an iron and ironing board.

Q. Is there a hairdryer in the unit?
A. We do not have hairdryers as a matter of course in our units, but if you would like to borrow one, please visit reception and they will be delighted to help.

Q. Do we need to bring cots and high chairs?
A. Cots and high chairs can be hired from us for £13 per week.

Q. Can we bring the dog?
A. The Park is dog friendly and you can bring a maximum of 2 dogs with you. They are welcome in selected Silver and Bronze accommodation at a charge of £49 per dog per week or £39 for a short stay. Dogs must always be on a lead in the park and you will need to clean up after them. Please specify when booking if you want to bring your pet with you. Details of our pet friendly accommodation and information can be found here.

Q. Is there plenty of parking?
A. We allow one parking space per booking. If you need to bring a second vehicle please specify when booking. The second car will have to be parked in the overflow parking areas which may not be so close to your accommodation.

Q. When can we check in?
A. Our check in time is 4pm  Our check in is open from 3pm – 9.30pm. If you will be arriving outside of these hours please telephone us on 0800 043 6449 and speak to reception otherwise it may be assumed that your booking is a “no show” and may be cancelled.  Check out is 9am.

Q. Can we buy food?
A. When booking you can order a welcome pack from us at a small extra cost which should cover your needs for the first day or so. There is a small shop on site for necessities. The Park is a mile away from 3 major supermarkets.

Q. Can we eat out on site?
A. You can eat out in the Old Forge Bar which also has a take away service. Opening times vary according to the season so you will be informed of these on arrival. There is also a poolside coffee shop which sells cakes and light snacks. This is open during pool opening times.

Q. Do you cater for people with disabilities?
A. Some of our accommodation is suitable for people with restricted mobility. In this case please do not book online. Give us a call and we can talk through your individual needs so that your accommodation is suited you.

Q.   Do you provide Wifi ?

A. There is FREE Wifi available in our club house building and the area immediately outside. If you require Wifi in your unit you can purchase Wifi on arrival from your smart device *chargeable.  (There is no Wifi service in the Barn Conversions.)  –

Q. Do we need separate holiday insurance?
A. Our cancellation plan protects you from being liable for the balance of the rental fee if you need to cancel due to serious injury, illness, death, jury service or redundancy – to you or any member of your party who is named at the time of booking. If you have paid the balance already we will refund it to you. We regret we cannot refund the deposit. If you paid the deposit and balance all together we will refund the total amount minus a figure we deem to cover the booking fee. This plan is free if you book before 30th April 2023 . After that it costs £30 for each week of your stay. If this Plan does not cover your needs you may like to consider additional insurance. Further information on our cancellation plan is in our published 2023 Brochure. ***CANCELLATION PLAN MUST BE REQUESTED AT THE TIME OF BOOKING***

Q. What happens if we have to cancel?
A. Give us a call as soon as you know you need to cancel then follow it up with the information in writing or by email. Your booking will not be cancelled until we receive your clear instructions in writing. Deposits are NOT refundable.

Q. How do we claim a discount on the cost of our holiday?
A. All of our discounts are outlined in the back of our brochure and on our website. You will need to claim the discount at the time you book giving the corresponding code. If you are not sure which one applies to you please give us a call on 0800 043 6449.

Q. How do we book a holiday at Kenegie Manor?
A. You can book through our website or by calling 0800 043 6449.

Q: I want to book a cot and high chair ?
A: This is fine! Just give us a call on 0800 043 6449 and we will attend to this for you. There is a nominal charge of £13 per cot and £13 per high chair.  Please note that cot’s do not fit in the bedrooms of some of our accommodation and linen for cots is not provided.

Q. What is the difference between bronze, gold and silver accommodation?
A. All of our accommodation is maintained to a good standard. Since much of our accommodation is privately owned there will be different levels of décor and this is reflected in the designation of Bronze, Gold and Silver. Wherever you stay on the Park you will find your accommodation clean, warm and well maintained.

Q. How do I get a brochure?
A. Click  here  or call us on 0800 043 6449